WHAT DO I DO IF MY ITEMS ARE DEFECTIVE OR BROKEN?
Please notify us through email (thebombheadshop@outlook.com) as soon as possible within 24hrs of receiving your order. Include pictures and a description of what your issue is. If you notify us after the 24 hour time period, we will not be able to assist you due to many unknown variables that can happen after our products leave the store. We double check all glass and electronics prior to you receiving them. We understand that with shipping sometimes items may be mishandled with the carrier, that is why we ask you to notify us as soon as possible so that we can help you. Upon approving your damage request, we will send you the same item, or if the item is not available, we will consult in regards to a receiving a similar replacement.
Your request will be void if you have used your products.
DO YOU DO REFUNDS OR EXCHANGES?
NO, we do not do refunds or exchanges. Please make sure all of your items are correct before purchasing. If your item is defective or broken, please refer to the section above.
